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Adult Learners > Distance Learning (FREE online courses for adults 19+) > Certificate in Customer Service for Health and Social Care Settings – Level 2

Certificate in Customer Service for Health and Social Care Settings – Level 2

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Customer service in H&SC
Courses Code
QD2LCCSH
Study method
Part Time
Location(s)
Online Learning
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  • Is this course for you?

    Would you like to enhance your career, personal development or professional development in health and social care? Then this qualification is for you. The level 2 in customer service supports you when dealing with residents, families, patients and internal and external customers within the health and social care environment.

    Positive communication is the key, a welcoming environment, positive body language and understanding workplace policies and procedures are skills that are enhanced in this certificate. You will develop an understanding of positive team working and building relationships with work colleagues. Improving service delivery and service standards are new skills in development whilst studying for this course.

    What the course can offer.

    • Prepare to deliver customer service in health and social care settings.
    • Effective communication for health and social care.
    • Understand the specific needs of customers and patients accessing health and social care services.
    • Team- work in Health and Social Care settings.

  • Required qualifications

    This qualification is designed for those who wish to learn and develop customer service skills in the health and social care service.

    The qualification enables the learner to gain knowledge and understanding of positive communication skills, team-work and team building and understanding the specific needs of customers and patients.

    There are no specific recommended prior learning requirements for this qualification. However, a good level of literacy and time to commit to the twelve-week course is essential.

  • What skills will I develop?

    • Achieve a nationally recognised level 2 qualification
    • Improve patient, family and customer experience.
    • Further your personal and professional development.
    • Gain positive working relationships.
    • Improve your skills in service delivery.
    • Increase service standards.
    • Learn at a time that suits you, without the need to attend college.

  • Careers

    Evidence your competency in customer service skills to your employers, career development and progression into further learning courses.

  • English and maths

    Your work will be assessed for appropriate English and maths; corrections will be identified, and any development points will be highlighted to you.

  • Is this course for you?

    Would you like to enhance your career, personal development or professional development in health and social care? Then this qualification is for you. The level 2 in customer service supports you when dealing with residents, families, patients and internal and external customers within the health and social care environment.

    Positive communication is the key, a welcoming environment, positive body language and understanding workplace policies and procedures are skills that are enhanced in this certificate. You will develop an understanding of positive team working and building relationships with work colleagues. Improving service delivery and service standards are new skills in development whilst studying for this course.

    What the course can offer.

    • Prepare to deliver customer service in health and social care settings.
    • Effective communication for health and social care.
    • Understand the specific needs of customers and patients accessing health and social care services.
    • Team- work in Health and Social Care settings.

  • Required qualifications

    This qualification is designed for those who wish to learn and develop customer service skills in the health and social care service.

    The qualification enables the learner to gain knowledge and understanding of positive communication skills, team-work and team building and understanding the specific needs of customers and patients.

    There are no specific recommended prior learning requirements for this qualification. However, a good level of literacy and time to commit to the twelve-week course is essential.

  • What skills will I develop?

    • Achieve a nationally recognised level 2 qualification
    • Improve patient, family and customer experience.
    • Further your personal and professional development.
    • Gain positive working relationships.
    • Improve your skills in service delivery.
    • Increase service standards.
    • Learn at a time that suits you, without the need to attend college.

  • Careers

    Evidence your competency in customer service skills to your employers, career development and progression into further learning courses.

  • English and maths

    Your work will be assessed for appropriate English and maths; corrections will be identified, and any development points will be highlighted to you.

Testimonials

Kate Westwood

"This course is designed to be a gentle learning approach. The skills developed will give you an insight effective communication, positive organisation of the welcoming environment, positive team-work and understanding the requirements of patients and service users. "

Kate Westwood

South Staffordshire College

Apply for a course

  • Certificate in Customer Service for Health and Social Care Settings Level 2

    Online Learning

    Start Date: Start Any Time

    Code: QXD2LCCSH

    Part Time: 12 Weeks

    Apply
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