The Operations/Departmental Manager Level 5 Standard is suitable for those who manage a team/projects, and who wish to achieve operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Apprenticeships provide focused and applied training for those who already have a strong interest in a job or industry. Not everyone is suited to university style learning and apprenticeships provide a practical approach to obtaining training and experience.