Is this course for you?
This course is a good introduction into what is involved in providing information, advice, or guidance in a variety of situations. It covers a range of topics from confidentiality to making accurate client records.
You will learn about effective signposting, referral procedures, meeting the needs of clients, boundaries of the IAG role, complying with legislation, barriers that clients may face, challenging stereotyping, selecting appropriate resources for clients and more.
By completing this qualification, you will have a knowledge foundation to be able to put these skills in practice and understand how to support individual client.
If you choose to complete the course online, you will need a computer or a laptop with access to the internet. If not, you will just need writing materials for the postal work booklet.