Is this course for you?
Would you like to enhance your career, personal development or professional development in health and social care? Then this qualification is for you. The level 2 in customer service supports you when dealing with residents, families, patients and internal and external customers within the health and social care environment.
Positive communication is the key, a welcoming environment, positive body language and understanding workplace policies and procedures are skills that are enhanced in this certificate. You will develop an understanding of positive team working and building relationships with work colleagues. Improving service delivery and service standards are new skills in development whilst studying for this course.
What the course can offer.
- Prepare to deliver customer service in health and social care settings.
- Effective communication for health and social care.
- Understand the specific needs of customers and patients accessing health and social care services.
- Team- work in Health and Social Care settings.