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Hospitality Team Member Apprenticeship – Level 2

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Catering Lesson
Courses Code
PW2APSHSP
Study method
Part Time
Location(s)
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  • Course aim

    Carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.

    The role is very varied and although hospitality team members tend to specialise in an area, they must be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

    Apprentices without level 1 in English and maths will need to achieve this level and take the test for level 2 English and maths prior to taking their end-point assessment

    You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement.

  • Course content
    • Typically, 12 to 18 months
    • Hospitality Team Member standards, knowledge, and behaviours
    • Level 2 Hospitality Team Member Apprenticeship Standard
    • Hospitality team members must select from one of the specialist areas
    • Functional skills – Maths and English Level 1
    • End point assessment

    Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

  • Course assessment

    Apprentices are required to attend college once a week, the rest of the training will take place in the workplace with in-house training by the employer. Our hospitality assessor will visit and observe the apprentice in practice

    Knowledge – Your apprentice will attend college based classes and be able to access the college’s online learning environment where specially prepared learning materials are available 24/7.

    Skills and Behaviours – This training will be led by yourselves in the workplace. Our Assessors will visit your workplace to observer the apprentice undertaking their normal on-the-job duties, and complete reviews to make sure the apprentice is staying on track with their work. In conjunction with you and your apprentice, the Assessor will develop an action plan to show what knowledge units are being studied, what evidence needs to be prepared, as well as the time and date of the Assessors visits.

    Functional Skills – Individuals without level 1 English and maths will need to achieve this level

    End Point Assessment including

    On-demand test

    Practical observation

    Business project

    Professional discussion

  • Benefits to employers

    Hiring an apprentice is a productive and effective way for any organisation to grow talent and develop a motivated, skilled and qualified workforce. Hiring an apprentice can help you improve productivity and reduce staff turnover.

    There’s a wide selection of apprenticeships available, covering lots of different job roles to help you choose a qualification that suits your business needs. This helps you match the skills of the employees to the skills that you need

    Fees

    If you have less than 50 staff and the apprentice is between 16-18 then the apprenticeship will be fully funded, you will only need to pay for the apprentice’s wages. If you choose to recruit an apprentice who is 19 or above, you will be required to pay 5% of the cost of the apprenticeship (the government will fund 95%)

    If you are a large employer with 50+ staff, you will be required to fund 5% of the apprenticeship costs regardless of the age of the learner.

    Employers with a wage bill of over £3 million will pay the cost of the apprenticeship through the apprenticeship levy. For more guidance on this please refer to our website.

  • Benefits to apprentices

    As an apprentice you will work alongside experienced, skilled staff, you will gain job-specific skills and training, you will earn a wage and get holiday pay whilst you train.

    Hospitality is a fast-paced, exciting industry that suits enthusiastic people who are customer-focused and enjoy working as part of a team.

    If you already work in hospitality and want to learn new skills and gain official recognition for your experience, alternatively, you might want to join the industry and complete an apprenticeship while you work.

  • Course aim

    Carrying out a range of general and specialist roles within hospitality businesses, including bars, cafes, conference centres, restaurants and hotels.

    The role is very varied and although hospitality team members tend to specialise in an area, they must be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

    Apprentices without level 1 in English and maths will need to achieve this level and take the test for level 2 English and maths prior to taking their end-point assessment

    You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement.

  • Course content

    • Typically, 12 to 18 months
    • Hospitality Team Member standards, knowledge, and behaviours
    • Level 2 Hospitality Team Member Apprenticeship Standard
    • Hospitality team members must select from one of the specialist areas
    • Functional skills – Maths and English Level 1
    • End point assessment

    Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

  • Course assessment

    Apprentices are required to attend college once a week, the rest of the training will take place in the workplace with in-house training by the employer. Our hospitality assessor will visit and observe the apprentice in practice

    Knowledge – Your apprentice will attend college based classes and be able to access the college’s online learning environment where specially prepared learning materials are available 24/7.

    Skills and Behaviours – This training will be led by yourselves in the workplace. Our Assessors will visit your workplace to observer the apprentice undertaking their normal on-the-job duties, and complete reviews to make sure the apprentice is staying on track with their work. In conjunction with you and your apprentice, the Assessor will develop an action plan to show what knowledge units are being studied, what evidence needs to be prepared, as well as the time and date of the Assessors visits.

    Functional Skills – Individuals without level 1 English and maths will need to achieve this level

    End Point Assessment including

    On-demand test

    Practical observation

    Business project

    Professional discussion

  • Benefits to employers

    Hiring an apprentice is a productive and effective way for any organisation to grow talent and develop a motivated, skilled and qualified workforce. Hiring an apprentice can help you improve productivity and reduce staff turnover.

    There’s a wide selection of apprenticeships available, covering lots of different job roles to help you choose a qualification that suits your business needs. This helps you match the skills of the employees to the skills that you need

    Fees

    If you have less than 50 staff and the apprentice is between 16-18 then the apprenticeship will be fully funded, you will only need to pay for the apprentice’s wages. If you choose to recruit an apprentice who is 19 or above, you will be required to pay 5% of the cost of the apprenticeship (the government will fund 95%)

    If you are a large employer with 50+ staff, you will be required to fund 5% of the apprenticeship costs regardless of the age of the learner.

    Employers with a wage bill of over £3 million will pay the cost of the apprenticeship through the apprenticeship levy. For more guidance on this please refer to our website.

  • Benefits to apprentices

    As an apprentice you will work alongside experienced, skilled staff, you will gain job-specific skills and training, you will earn a wage and get holiday pay whilst you train.

    Hospitality is a fast-paced, exciting industry that suits enthusiastic people who are customer-focused and enjoy working as part of a team.

    If you already work in hospitality and want to learn new skills and gain official recognition for your experience, alternatively, you might want to join the industry and complete an apprenticeship while you work.

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