Hospitality Team Member Apprenticeship – Level 2

Course content

• Typically, 12 to 18 months
• Hospitality Team Member standards, knowledge, and behaviours
• Level 2 Hospitality Team Member Apprenticeship Standard
• Hospitality team members must select from one of the specialist areas
• Functional skills – Maths and English Level 1
• End point assessment

Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

Course assessment

Apprentices are required to attend college once a week, the rest of the training will take place in the workplace with in-house training by the employer. Our hospitality assessor will visit and observe the apprentice in practice

Knowledge – Your apprentice will attend college based classes and be able to access the college’s online learning environment where specially prepared learning materials are available 24/7.

Skills and Behaviours – This training will be led by yourselves in the workplace. Our Assessors will visit your workplace to observer the apprentice undertaking their normal on-the-job duties, and complete reviews to make sure the apprentice is staying on track with their work. In conjunction with you and your apprentice, the Assessor will develop an action plan to show what knowledge units are being studied, what evidence needs to be prepared, as well as the time and date of the Assessors visits.

Functional Skills – Individuals without level 1 English and maths will need to achieve this level

End Point Assessment including

On-demand test

Practical observation

Business project

Professional discussion

Benefits to employers

Hiring an apprentice is a productive and effective way for any organisation to grow talent and develop a motivated, skilled and qualified workforce. Hiring an apprentice can help you improve productivity and reduce staff turnover.

There’s a wide selection of apprenticeships available, covering lots of different job roles to help you choose a qualification that suits your business needs. This helps you match the skills of the employees to the skills that you need

Fees

If you have less than 50 staff and the apprentice is between 16-18 then the apprenticeship will be fully funded, you will only need to pay for the apprentice’s wages. If you choose to recruit an apprentice who is 19 or above, you will be required to pay 5% of the cost of the apprenticeship (the government will fund 95%)

If you are a large employer with 50+ staff, you will be required to fund 5% of the apprenticeship costs regardless of the age of the learner.

Employers with a wage bill of over £3 million will pay the cost of the apprenticeship through the apprenticeship levy. For more guidance on this please refer to our website.

Benefits to apprentices

As an apprentice you will work alongside experienced, skilled staff, you will gain job-specific skills and training, you will earn a wage and get holiday pay whilst you train.

Hospitality is a fast-paced, exciting industry that suits enthusiastic people who are customer-focused and enjoy working as part of a team.

If you already work in hospitality and want to learn new skills and gain official recognition for your experience, alternatively, you might want to join the industry and complete an apprenticeship while you work.