Customer Service Specialists act as the “professional” for direct customer support within the business. They are the advocate for Customer Service and often deal independently with complex or technical customer requests, complaints and queries.
As an expert in the organisations products and/or services, customer service specialists share their knowledge with the wider team and colleagues.
They gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out the role with an awareness of other digital technologies.
Which job roles is this Apprenticeship suitable for?
Customer Service Specialist – in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Apprentices without level 2 English and maths will need to achieve them prior to taking the end-point assessment.
You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement.