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Adult Learners > Distance Learning (FREE online courses for adults 19+) > Certificate in Principles of Customer Service – Level 2

Certificate in Principles of Customer Service – Level 2

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Customer Service
Courses Code
QD2LCCS
Study method
Part Time
Location(s)
Online Learning
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  • Is this course for you?

    This is a very informative course and it helps learners to understand different customer behaviours within a customer service environment and also looks at the different types of management systems and how companies must now adhere to legislation when it comes to processing customer Information.

    The course covers customer loyalty schemes and brand image also helps learners to identify competitors and brand identity.

    It is a very easy process to complete and submit. You will also have a personal tutor assigned to you should you wish to ask any questions about the course.

  • Required qualifications

    You will need a good level of maths and English to complete this course.

  • What skills will I develop?

    Skills gained will include how to communicate with customers both written and verbally and learners should gain much knowledge of the legislation now in place that protects consumers when purchasing products or having a service provided.

  • Careers

    This course may be a stepping stone into a customer service role or it may be followed by the NCFE Principles of Team Leadership Level 2 qualification if learners already work in customer service would like to progress into a managerial role.

  • English and maths

    English is incorporated into this course as you will have to interpret and explain the information in the workbook giving relevant examples as well as researching topics on the internet.

  • Is this course for you?

    This is a very informative course and it helps learners to understand different customer behaviours within a customer service environment and also looks at the different types of management systems and how companies must now adhere to legislation when it comes to processing customer Information.

    The course covers customer loyalty schemes and brand image also helps learners to identify competitors and brand identity.

    It is a very easy process to complete and submit. You will also have a personal tutor assigned to you should you wish to ask any questions about the course.

  • Required qualifications

    You will need a good level of maths and English to complete this course.

  • What skills will I develop?

    Skills gained will include how to communicate with customers both written and verbally and learners should gain much knowledge of the legislation now in place that protects consumers when purchasing products or having a service provided.

  • Careers

    This course may be a stepping stone into a customer service role or it may be followed by the NCFE Principles of Team Leadership Level 2 qualification if learners already work in customer service would like to progress into a managerial role.

  • English and maths

    English is incorporated into this course as you will have to interpret and explain the information in the workbook giving relevant examples as well as researching topics on the internet.

Testimonials

Marie Hill

"I have 5 years experience as a tutor on a number of level 2 and 3 Team Leading/Management, Business & Administration and Customer Service related courses. I have worked in Business and Management positions for over 20 years, mainly with a very iconic British well-known Brand!"

Marie Hill

South Staffordshire College

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