Underpinning all aspects of our business is the determination to provide the highest quality of service. All of our services are subject to rigorous quality assurance.
Carol Martin, our Director of Learning and Quality Improvement, leads a team of inspectors and assessors who monitor, review, and control all aspects of our delivery. Quality Assurance is managed through a number of different factors and mechanisms:
Quality Improvement Plan – To monitor the effectiveness of all independent quality reviews, covering all aspects of the learner and employer journey, a Quality Improvement Plan (QIP) will be devised to ensure that any concerns are identified quickly and that appropriate actions are introduced to address any issues identified.
Monitoring of delivery - Our quality team will not only complete desk based reviews of the feedback, target setting and assessments provided to learners as documented in our learner files, they will also observe our assessors first hand in the work place with your learners. Formal feedback and notice for improvement will be produced, where required, to detail any specific actions and weaknesses for assessors to address.
Employer surveys – To monitor the impact and continual effectiveness of the delivery of our provision, we undertake employer surveys twice a year, where we ask for feedback from our clients. The results of all of our surveys feed into the Colleges Quality Improvement Plan where an appropriate action plan will be devised to ensure that any areas of unsatisfactory service are addressed.
Learner surveys – To monitor the impact and continual effectiveness of the delivery of our provision we undertake learner surveys twice a year; when we ask for feedback from our learners. The results of all of our surveys feed into the College’s Quality Improvement Plan, where an appropriate action plan will be devised to ensure that any areas of concern are addressed effectively.
Quality monitoring visits – monitoring the delivery of the provision first hand is essential to enable our teams to respond to any instances where the delivery of the provision does not meet with the required standards. These visits cover all assessors on each of the provision that they delivery.
Monitoring learners progress – On a monthly basis we will record the learners’ current status on their programme using the RAG (Red Amber Green) ratings. These ratings will be used to determine each learner’s ability and commitment to complete the programme, as well as the learners ability to complete this programme on a timely basis as agreed at the outset of the programme. This process enables us to identify those learners or assessors where further support may be required in order to assist the learner in completing the programme.
Individual Progress reviews – It is a key step to ensure that our review process encompasses all aspects of the framework and that both the learner and employer has input. Our monthly review cycle will enable all parties to input into the programme.